For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Travel and medical assistance is available by our Emergency Assistance Team 24 hours a day, 7 days a week.
As we’ve recently changed our insurer, please select the date you bought your policy for the correct Emergency Assistance Team contact details:
For policies purchased on or after 27 June 2024
Emergency Medical Assistance
Contact our Emergency Medical Assistance team. They're available 24 hours/7 days.
Email: [email protected]
Phone (by Country of Residence):
Belgium +44 (0) 144 444 2015
Denmark +44 (0) 144 444 2017
Germany +44 (0) 144 444 2018
Netherlands +44 (0) 144 444 2019
For policies purchased before 27 June 2024
Contact our Emergency Assistance team. They're available 24 hours/7 days.
For 24/7 Emergency Assistance contact:
Belgium
Phone:+32 (0)2 808 66 32
Email: [email protected]
Denmark
Phone: +45 89 87 30 23
Email: [email protected]
Germany
Phone: +49 (0)335 5622 3012
Email: [email protected]
Netherlands
Phone: +31 (0)20 8080731
Email: [email protected]
Contact our Emergency Assistance Team. They are available 24 hours/7 days.
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
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Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
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For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
Denmark
Germany
Netherlands
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For policies purchased before 27 June 2024: